Warranty Policy

At Ystadtrading AB, we stand behind the quality and durability of our products. We are committed to providing you with products that meet your expectations and comply with European Union (EU) regulations regarding warranties and guarantees.

Warranty Coverage

Legal Warranty: Under EU law, consumers have the right to a two-year legal warranty period. This means that our products are guaranteed to be free from defects in materials and workmanship for a minimum of two years from the date of delivery.
Manufacturer's Warranty: In addition to the legal warranty, some of our products may come with a manufacturer's warranty that extends beyond the two-year legal requirement. The specific terms and duration of the manufacturer's warranty will be provided with the product or in its documentation.

Making a Warranty Claim

If you believe that a product you purchased from us is defective or does not meet the quality standards expected, you have the following options:

Contact Us: Please contact our customer support team at info@ystadtrading.se to initiate a warranty claim. Provide us with your order number, a detailed description of the issue, and any relevant photos or documentation.
Returning the Product: Depending on the nature of the issue, we may request that you return the product to us for inspection. We will provide you with instructions on how to return the item safely.
Resolution: Once we receive the returned product and confirm the issue, we will work to resolve the matter promptly. This may involve repairing the product, providing a replacement, or issuing a refund, depending on the nature of the defect and your preference.

Exclusions

Please note that our warranty does not cover the following:

Normal wear and tear.
Damage resulting from accidents, misuse, or improper care.
Unauthorized repairs or modifications.
Products that have exceeded their intended lifespan.

Your Rights

Your rights under the EU legal warranty are in addition to any other rights you may have under consumer protection laws in your country. Our warranty does not affect your statutory rights.

If you have questions or need assistance regarding warranty claims or product quality, please don't hesitate to contact our customer support team at info@ystadtrading.se. We are here to ensure your satisfaction and compliance with EU warranty regulations.